Record every alcohol sale you turn away on Refused Sales — the log is your record if a sale is ever questioned (dram-shop / liability).
A step-by-step walkthrough with real screenshots · FoolProof POS for alcohol retail
Steps
Open Refused Sales from the menu.
Pick a Reason: Underage / no valid age, Visibly intoxicated, Over the legal quantity limit, Invalid or expired ID, No ID presented, or Other.
Add a note if it helps, for example "looked ~16, ID expired 2023".
Click Log refusal.
Check the Refusals list: each entry shows the reason, note, time, who logged it, and where it happened.
Good to know
Entries marked AUTO were logged by FoolProof itself — a failed ID scan, a sale tried outside legal hours, or a seller or pickup handler under 21 — you don't need to log those again.
When a driver refuses a delivery at the door, it is logged here too, marked delivery.
A sale tried outside your legal sale hours (at the register, online, or at a pickup handoff) is logged here automatically as Outside legal sale hours.
Pick From and To dates (and a reason) to narrow the list, then Export CSV for the whole range — the file an ABC agent or your attorney asks for. Entries can't be edited or deleted.
1. Log a refusal
Pick the reason, add a short note, and click Log refusal. It takes a few seconds and is kept on file.
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1Why you refused the sale.
2An optional note.
3Save it to the log.
2. The refusal log
Every refusal lands in the Refusals list. AUTO means FoolProof logged it itself.
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